Hotel Mandarin Oriental Kuala Lumpur

Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia - Kuala Lumpur. See on map
4,5/5
Excellent Based on 7093 reviews TripAdvisor
Very popular
Book now

Where is the lodging establishment?

Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia - Kuala Lumpur.

Features

Bioscore sustainability level A+
  • Kids' club
  • Wifi
  • Car park
  • Air conditioning
  • Swimming pool
  • Spa
  • Transfer service
  • Accessible
  • Family
  • Sports
  • Gym
  • Business
  • Disco

Choose your room

Showing 24 results
Standard Room
  • Air conditioning
  • Bathroom
  • Wireless Internet
  • Mini-bar
Standard Room Double Bed
  • 3 guests
  • 82 ㎡
Suite
  • 3 guests
  • 82 ㎡
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
  • Mini-bar
Standard Room King Size Bed
  • Landmark view, View
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
Standard Room with Views
  • 3 guests
  • 40 ㎡
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
  • Mini-bar
Club Room
  • 3 guests
  • 40 ㎡
  • Garden view, City view
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
Royal Suite
  • 4 guests
  • 41 ㎡
Executive Room King Size Bed
  • Garden view
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
Presidential Suite
  • 4 guests
  • 320 ㎡
Club Suite
  • 3 guests
  • 165 ㎡
  • Air conditioning
  • Bathroom, Bath, Bath or Shower
  • Wireless Internet
  • Mini-bar
2 Bedroom Apartment
    3 Bedroom Apartment
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    • Mini-bar
    Deluxe Room City View
    • 3 guests
    • 40 ㎡
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    • Mini-bar
    Club Room King Bed
    • Garden view, Landmark view, View
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    Standard Room Double Bed with Views
    • 3 guests
    • 40 ㎡
    Executive Room Park View
    • 3 guests
    • 48 ㎡
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    • Mini-bar
    Deluxe Room King Bed & City View
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    • Mini-bar
    Deluxe Room Park View
    • 3 guests
    • 40 ㎡
    • Air conditioning
    • Bathroom, Bath, Bath or Shower
    • Wireless Internet
    • Mini-bar
    2 Bedroom Executive Apartment
    • 4 guests
    • 130 ㎡
    • Air conditioning
    • Bathroom
    • Wireless Internet
    • Mini-bar
    2 Bedroom Presidential Suite
      3 Bedroom Executive Apartment
      • 6 guests
      • 152 ㎡
      Club Room with Views
      • 3 guests
      • 40 ㎡
      • Air conditioning
      • Bathroom, Bath, Bath or Shower
      • Wireless Internet
      • Mini-bar
      2 Bedroom Suite
      • 5 guests
      • Air conditioning
      • Bathroom, Toilet, Bath, Bath or Shower
      • Wireless Internet
      • Mini-bar
      Standard Connecting Room
      • Air conditioning
      • Bathroom, Bath, Bath or Shower
      • Wireless Internet
      • Mini-bar

      Hotel Mandarin Oriental Kuala Lumpur

      Mandarin Oriental, Kuala Lumpur, features stylish suites and serviced apartments overlooking the city skyline and KLCC Park. The hotel offers an infinity outdoor pool with poolside cabanas and daybeds.

      Other names for Hotel Mandarin Oriental Kuala Lumpur:

      Mandarin Orientaldlx PremctvwMandarin Oriental

      Conditions and services

      • General

      • Check-in starts at: 15:00
      • Check-out ends at: 12:00
      • Wifi
      • Internet
      • Car park
      • Accessible parking
      • Air conditioning
      • Lift
      • Reduced mobility access
      • Non-smoker Rooms
      • Smoking area
      • Pets not allowed
      • Reception services

      • 24-hour front desk
      • Luggage storage
      • Safe
      • Currency exchange facilities
      • Express check-in/check-out
      • Private check-in/check-out
      • Activities

      • Tennis
      • Sports equipment rental
      • Leisure and families

      • Kids' club
      • Games Room
      • Nursery
      • Disco
      • Food and beverage

      • Restaurant
      • Bar
      • Snack Bar
      • On-site coffee house
      • Kid meals
      • Special diet menus (on request)
      • Room service
      • Breakfast in the room
      • Transportation

      • Transfer service
      • Common areas

      • Terrace
      • Business facilities

      • Business Centre
      • Meeting rooms
      • Housekeeping service

      • Daily maid service
      • Trouser press
      • Laundry
      • Wellness

      • Swimming pool
      • Outdoor pool
      • Kids' pool
      • Infinity pool
      • Pool bar
      • Sun loungers or beach chairs
      • Sun umbrellas
      • Spa
      • Hot tub/jacuzzi
      • Sauna
      • Gym
      • Massage
      • Beauty Services
      • Hairdresser's
      • Personal trainer
      • Group lessons

      Reviews

      1.5
      To date, we've received 1 review of Mandarin Oriental Kuala Lumpur in English.
      3
      3.0
      Service
      3
      3.0
      Location
      3
      3.0
      Cleanliness and condition
      3
      3.0
      Value For Money
      3
      3.0
      Facilities and comfort
      • 1
        Worst Hotel Experience / Schlechteste Hotel Erfahrung die ich je gemacht habe at Mandarin Oriental Kuala Lumpur - Erfahrung / Bericht / Review
        Gereon - Jan 12, 2017

        Summary:
        Do not undergo the experience I had at Mandarin Oriental Kuala Lumpur
        Mandarin Oriental has been the worse hotel experience I have ever encountered.
        This is a comparison to 3-Star, 4 Star and of course 5 Star hotels.
        The hotel does not deserve this name nor the 5-Star rating it gives itself.

        Service:
        The quality of top and lower management lack in sophistication, professionalism, and customer orientation.
        The rooms are old, partially rundown and the service, as is untrained with an unprofessional behaviour. Hangs-up on phone calls when after multiple tries to get the room service or insufficient knowledge and wrong answers about trivial questions such as where to find the room service menu, incorrect information about other hotel services such as breakfast times, 40mins waits for a cocktail at the pool bar and many many more example have left a very dark picture of the nature of the service of Mandarin Oriental to me.

        This also includes the empty promises and unavailability of top management after I have been promised to be contacted after this, I quote the Top manager "before unseen incidents of lack of service".
        This has been topped by a personal meeting that failed due to "unavailability of the manager" even though I have seen him in the lobby.
        No call back nor any reaction.

        Rooms & Facility:
        The rooms are old, partially rundown. No renovation since the 70/80s?

        Location:
        Next to Petronas towers, however so close by that there is no view to it. Any other hotel has a better view.

        Breakfast:
        The breakfast buffet is not meeting any standards of a 5 star hotel, such as Shangri-La or an even lower star hotel Hyatt or Hilton. Missing spoons, empty buffet places, ignorant service staff, lack of variety and taste.

        Price & Quality:
        I strongly reckon it is inappropriate to call yourself a 5 star hotel, charging 5 star prices and then offering a service that I personally have never experienced in a 3 star hotel before.

        To summarize and express the sincere frustration, I will never ever stay at Mandarin Oriental or any other brands related to this company again.

      The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.